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Technical Services Manager - Stirling

Scientific and Drug Discovery - Other
Ref: 1036 Date Posted: Wednesday 15 Aug 2018
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Technical Services Manager - IVD/Diagnostics  

Permanent Opportunity

Location – Stirling, Scotland   

This is an opportunity to work with an exciting, energetic and growing IVD organisation.  They have an excellent culture which is made of a team of proactive, talented, focused and enthusiastic individuals and are always looking for like-minded individuals to join their thriving team.

If you feel that you offer the same attributes and you would like to make a significant contribution to the continued growth and success of the company, then please get in touch today.

They are currently recruiting for a full time Technical Services Manager who comes with experience of working within the IVD/Diagnostic sector and you will provide excellent technical service from within the organisation and by providing field support to customers where required. The role is Global and will require regular travel to customer sites.

The work will consist of operating at various levels within the organisation and will mainly compose of interfacing with end user customers of the business and internally with Customer Services, Sales, Marketing and Manufacturing. Specifically:

  • Develop and implement a Technical Service and support policy for the entire organisation
  • Recruit and manage a team of technical service staff
  • Resolving technical enquiries from customers (healthcare professionals) where requested by customer services or sales.
  • Developing industry leading technical service solution, building state of the art tools into business framework
  • To enhance the reputation of the company at every opportunity when interacting with others.

About You

  • Degree or equivalent in a Science subject
  • Experience of technical service support for IVD products
  • Experience of Point of Care Tests.
  • Experience if Immunoassay products and small technical instrumentation.
  • Experience with NetSuite or similar ERP and CRM systems.
  • Experience of complaint handling within Quality systems framework
  • Training experience
  • Flexibility in working style to meet business needs.
  • Strong team worker
  • Commitment and drive required to work in a start- up business
  • Strong communication and presentation skills

Further Details

Our client is offering a competitive salary in a great working environment therefore if you are looking to further develop your career with a thriving and growing company, this could be the role for you.

For more information, please call Suzi on 01224 608988 or e-mail a CV to suzi@entrustpeople.co.uk