Job Title: IT Systems Engineer

Posted: 2019-12-10 12:51:48

About the job

Due to expansion, our client has a number of opportunities for experienced IT Architects and Systems Engineers to join their team in Aberdeen.

I am looking to speak with candidates that will engage in managing and maintaining enterprise level solutions and infrastructure. These positions will be responsible for operating and maintaining existing environments through Lifecycle Management. The client’s automation first strategy challenges you to always consider if a work process can be automated, and you need to be familiar with how to actually automate processes

Main work tasks include:

  • Manage the lifecycle for all service requests, incident, change and problem tickets through our Service Management System.

  • Analyze complex technical issues, diagnose problems, and provide support to other analysts with issues.

  • Liaise with external vendors & service providers to resolve incidents and complete service requests.

  • Maintain knowledge of client environments, operating systems, standard applications, and computer hardware solutions.

  • Lead the creation and management of documentation relating to all client sites, infrastructure and IT systems.

  • Provide on-going maintenance, system/security checks, and automate services where possible.

  • Ensure the root cause of any problems are found and best practice resolutions are implemented.

  • Assist onboarding new clients/products/solutions and acceptance into operational service.

Personal qualifications:

  • You are responsible and independent, but also a team player that thrive in a technical environment. You have a strong sense of ownership, and you feel comfortable engaging in improvement activities. You will be empowered to grow, learn and thrive. Even if you don´t have a number of years of experience under your belt, passion and drive to learn and grow your expertise will get you a long way!

  • At least 5 years’ experience in IT service operational environment required

  • Minimum 2 years’ experience providing support to enterprise level solutions and infrastructure

  • In-depth knowledge of core Microsoft technologies, and Cloud services

  • Detailed knowledge of server infrastructure technologies, monitoring, and hypervisor management

  • Good understanding of ITIL processes and service management best practices, specifically Change Management.

  • Ability to deliver a high level of quality and customer experience

  • Ability to manage multiple tasks simultaneously

  • Curious and fast learner, particularly with regards to new technologies

  • Good written, oral and interpersonal communication skills

 

Other beneficial qualifications:

  • ITIL v3/v4 Foundation Certified

  • Experience in Citrix Virtual Apps/Desktops, and Citrix NetScaler an advantage

  • Experience of Supporting SCCM in a medium to large environment

  • Good knowledge of the Networking Stack

  • Working knowledge of Remote Working / Mobile Computing

  • Scripting knowledge and experience would be an advantage

 

Interested?  Please call Andy on 01382 938651 for a confidential chat or email andy@entrustresourcesolutions.com

 

 


Apply Now