Job Title: IT Systems Engineer
Posted: 2019-12-10 12:51:48
Posted: 2019-12-10 12:51:48
About the job
Due to expansion, our client has a number of opportunities for experienced IT Architects and Systems Engineers to join their team in Aberdeen.
I am looking to speak with candidates that will engage in managing and maintaining enterprise level solutions and infrastructure. These positions will be responsible for operating and maintaining existing environments through Lifecycle Management. The client’s automation first strategy challenges you to always consider if a work process can be automated, and you need to be familiar with how to actually automate processes
Main work tasks include:
Manage the lifecycle for all service requests, incident, change and problem tickets through our Service Management System.
Analyze complex technical issues, diagnose problems, and provide support to other analysts with issues.
Liaise with external vendors & service providers to resolve incidents and complete service requests.
Maintain knowledge of client environments, operating systems, standard applications, and computer hardware solutions.
Lead the creation and management of documentation relating to all client sites, infrastructure and IT systems.
Provide on-going maintenance, system/security checks, and automate services where possible.
Ensure the root cause of any problems are found and best practice resolutions are implemented.
Assist onboarding new clients/products/solutions and acceptance into operational service.
You are responsible and independent, but also a team player that thrive in a technical environment. You have a strong sense of ownership, and you feel comfortable engaging in improvement activities. You will be empowered to grow, learn and thrive. Even if you don´t have a number of years of experience under your belt, passion and drive to learn and grow your expertise will get you a long way!
At least 5 years’ experience in IT service operational environment required
Minimum 2 years’ experience providing support to enterprise level solutions and infrastructure
In-depth knowledge of core Microsoft technologies, and Cloud services
Detailed knowledge of server infrastructure technologies, monitoring, and hypervisor management
Good understanding of ITIL processes and service management best practices, specifically Change Management.
Ability to deliver a high level of quality and customer experience
Ability to manage multiple tasks simultaneously
Curious and fast learner, particularly with regards to new technologies
Good written, oral and interpersonal communication skills
Other beneficial qualifications:
ITIL v3/v4 Foundation Certified
Experience in Citrix Virtual Apps/Desktops, and Citrix NetScaler an advantage
Experience of Supporting SCCM in a medium to large environment
Good knowledge of the Networking Stack
Working knowledge of Remote Working / Mobile Computing
Scripting knowledge and experience would be an advantage
Interested? Please call Andy on 01382 938651 for a confidential chat or email email@example.com