Job Title: 3rd Party Website Channel Leader

Posted: 2020-02-14 15:28:19

My Client is committed to delivering unparalleled customer experiences across their customer engagements. Next Generation Customer Engagement is a transformation effort to create positive customer experiences by enhancing the ways customers interact with experience products. 

3rd Party Source of Authority Websites are communities of Health Care Providers (HCPs) coming together online with the objective of professional development in order to improve patient care and treatment outcomes.

The Hub 3rd Party Website Channel Leader will lead the effort to utilise the 3rd Party Website Channel across the hub affiliates in the most impactful and efficient manner. To achieve this goal, she or he will closely work with both regional and local MCE, IT, Customer Analytics, Brand and Procurement teams.

3rd Party Website Channel Leader will:

  • Drive and own 3rd Party Website Channel capabilities in the hub

  • Together with International MCE Capabilities Consultant focused on 3rd Party Website channel, identify priority use cases for the Hub

  • Closely collaborate with Brand Managers to ensure that activities implemented through 3rd Party Websites help achieve brands’ objectives

  • Partner with International and Hub Procurement teams to execute the most effective contracting practices with the 3rd Party Websites

  • Drive transparency of the customer interactions through the 3rd Party Websites, and own respective reporting and scorecards

Required Skills:

  • Track record in successful delivery of significant programs at affiliate or regional level using the 3rd parties

  • Leadership skills, including ability to work with and through others

  • Excellent communication skills

  • Curiosity. Ability to stay up to date on emerging customer engagement trends

  • Fluent in English, another language preferred

Please call Paul on 01224907990 or reach out to paul@entrustpeople.co.uk for next steps.

 


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